Rules for visitors

If you need an englishspeaking guide, it’s not a problem – just let us know!
Booking for englishspeakers only via email: info@niewidzialna.pl

INVISIBLE EXHIBITION – STATUTE

1. Invisible Exhibition (hereinafter referred to as NW) is an educational and cultural project, aimed at bringing the essence of being blind, giving the opportunity to actually experience any of the inconveniences and learning aid for the blind and partially sighted in practical terms.
2. Tour groups can consist of a max. 8 people + Guide – please book your tour via info@niewidzialna.pl – please remember we don’t accept previously purchased tickets for English-speaking groups, we don’t refund a money or postpone a tour in that case.
3. Safety and hygiene of visiting – the space of exhibition is cleaned and disinfected in accordance with accepted standards. Guests are required to disinfect their hands before visiting.
4. The reception staff deals with the current information of the public, sales of tickets, assignment  of the Guides, as well as provides basic safety rules, which must be respected (Safety information can be found on the door next to the reception).
5. Guides are blind or visually impaired. For safety reasons, visitors must strictly comply with the recommendations of the Guide. At any given moment or reason visitors have the right to leave NW, by informing the desire to leave the NW Guide that will guide the visitor back to “the visible” part.
6. Tour consists of two parts – the “visible” and “invisible”. For the whole tour, visitors should reserve up to 60 minutes.
7. NW employees have the right to refuse entry to intoxicated persons, unaccompanied minors or in other cases, after consultation with the NW Director. We do not serve foreigners and organized groups of more than 16 people who have booked or purchased a ticket on their own, without e-mail contact at: info@niewidzialna.pl Changes to the dates of tickets purchased online are made no later than 48 hours before the planned visit. Each person who starts visiting the exhibition automatically accepts the above regulations, at the same time declaring that he enters the exhibition of his own free will and bears full responsibility for all events that take place inside the NW. If the Visitor needs to leave the exhibition (caused by fear or any other factors), the money for the ticket will not be refunded. At the same time, by providing personal data during the booking / ticket purchase process, the Visitor agrees to the processing of this data – only for booking purposes (in accordance with the GDPR)
8. Starting the tour is considered equal to acceptation of the above rules, while declaring that one enters the exhibition of their own free will and take full responsibility for all actions that take place inside the NW. Should visitor need to leave the tour (due to fear, or any factors), the money for the ticket is non-refundable.
9. Employees or NW Management Board do not take any responsibility for any fortuitous events, health or property damage, etc. that may arise due to the nature of the project and failure to comply with rules set forth by the reception staff and guides.
10. Visitors are required to leave all kinds of mantles and jackets, handbags, bag packs etc., mobile phones, wristwatches and any light or sound emitting objects as well as recording devices in the lockers. Failure to comply is equal to resignation from the tour. Fee of 20 pln is charged for loosing of the locker key. NW employees are not responsible for visitors belongings left in the lockers.
11. Children – our exhibition is dedicated to children over the age of 9. Exemptions can be made basing on level of communication of a child and other factors. NW reserves its right to refuse a tour for a child under 9yo. In special cases children younger than the assumed age entered NW after an interview with the Guide (communication test – an attempt to establish a relationship) – the Guide’s decision is irrevocable. At the same time we would like to inform you that in such cases, parents / guardians are responsible for their and their children’s safety.
12. Disabled persons – for our tour visitors need full use of their legs and hands as well as communication. We reserve right to refuse a tour for a people with special disabilities.
13. MAKE SURE TO ARRIVE 10 MINUTES PRIOR TO BOOKED TIME IN ORDER TO PURCHASE TICKETS, LISTEN TO ALL INFORMATION FROM THE RECEPTION STAFF AND TO PREPARE FOR THE TOUR. IN CASE OF BEING LATE RECEPTION STAFF MAY REFUSE ENTRANCE TO VISITORS COMING LATE ON GROUNDS OF COMFORT, QUALITY AND SAFETY OF VISITORS. IN CASE OF GROUP TOURS PLEASE MAKE SURE ABOUT TOTAL AMOUNT OF PURCHASED TICKETS. AFTER CHART THE PAYMENT ON CASH REGISTER WE DON’T TAKE RESPONSIBILITY ON MISTAKES IN CALCULATION.

Thank you and enjoy wonderful experience in the world of the Invisible Exhibition!